As Senior Operations Manager, You Will…
- Ensure proper planning, staffing, and direction of operational functions
- Review team performance daily to ensure optimal production is reached
- Ensure proficient training and staff development is achieved across all teams
- Develop and execute motivational incentives on the floor
- Be responsible for ramp-up drives and goals
- Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
- Create action plans for continuous improvement
- Ensure Service Level Agreements are met with optimum quality & service
- Authorize and coordinate staffing schedule changes
- Participate in partner calls and meetings
As Senior Operations Manager, You Have…
- 5 to 7 years of management experience in the call center industry
- A post-secondary diploma or degree with a major in Business
- Client relationship management experience
- Experience with managing budgets and understanding statistics
- Experience maintaining and developing operational statistics, financial management information and results reporting
- Excellent communication skills, both verbal and written
- Above average organizational and time management skills
- Ability to work under tight deadlines
- Ability to implement change and innovation
- Ability to communicate with various positions and departments
To apply click here
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