DUTIES & RESPONSIBILITIES
* Respond to customer’s requests promptly in a professional, polite and friendly manner.
* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
* Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
* Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests ,
* Dealing directly with customers either by telephone, electronically or face to face,
* Direct requests and unresolved issues to the designated resource through the Customer Service
Management Tool
* Keep records of customer interactions and transactions, inquiries, comments and complaints
* Record details of actions taken
* Manage administration
* Communicate and coordinate with internal departments
* Follow up on customer interactions
Desired Skills
* Strong communication and negotiation skills
* Detail oriented and works with a high degree of accuracy
* Ability to multitask
* Handles confidential financial and personal information appropriately
* Ability to tactfully handle stressful and difficult situations
* Possess strong problem solving skills
* Accurately captures customer information
* Good inter-personal skills
* Good Communication/Listening skills
* Willing to be flexible
* Good under pressure
To apply click here
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