Operation Supervisor – Marine At confidential company

Experience Needed:3 To 6 Years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

Job Description

• Receive & follow up on the execution of customers’ orders received from CRM on a daily basis.
• Check the orders compatibility (trucks availability, cash flow, pricing) in coordination with fleet & finance departments.
• Assign job orders to branch supervisors & follow up according to order requirements.
• Following up & monitoring the status of operation workflow.
• Handling & follow-up issues related to operation workflow (cash availability, equipment availability, truck availability…).
• Communicate with the CRM team to handle any pending issues.
• Handling disputes with customers if needed.
• Ensure the delivery updates of operation status on time from branches (every 4 hrs).
• Responsible for operation cost calculations & updates on a weekly basis.
• Following up with fleet department accuracy of received job orders data.
• Follow up & ensure the updating of the system from branches
• Ensure delivering the delay cost from branches operation team to fleet team within 24 hours from closing booking.
• Following up with a financial operation specialist on the status of funds.
• Prepare reports for all shipment details & updates on a daily/monthly basis.

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