About the job
Responsibilities:
- Engage with relevant stakeholders to understand business requirements and operational workflows.
- Translate business requirements into documentation, such as processes, descriptions, flowcharts, and forms, to support automation efforts.
- Gather data from various sources for analysis purposes, as directed.
- Conduct interviews and meetings with process owners to define and map existing processes, ensuring standardization and agreement on inputs and outputs.
- Maintain proper filing of documentation, adhering to consistency, templates, quality management requirements, and established standards.
- Identify areas for process improvement and develop future-state activities in coordination with process owners, aligning with applicable quality management system (QMS) standards and internal organizational policies.
- Provide information and support to individuals, teams, and departments on various QMS topics to promote awareness of quality principles and facilitate implementation.
- Monitor QMS filing and archiving procedures to ensure proper document and record control at all times.
Qualifications:
- Bachelor’s degree in business administration, Computer Science, or a relevant field.
- +3 of experience in quality and process management.
- Customer-centric mindset.
- Excellent communication and presentation skills.
- Proficiency in MS Office and Visio.
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