Production & Service Center Manager At Torishima Services Solutions Egypt

Job Title – Production and Service Center Manager

Reporting To – General Manager/Service Manager/Operations Director

Location – Cairo, Egypt

Key Responsibilities

Production and Output

• Plan and manage daily or weekly production schedules.
• Monitor product quality control and fix issues fast.
• Initiate ordering raw materials, spare parts, and tools.
• Schedule machine maintenance to stop costly breakdowns.
• Proper staffing and resources utilisation.
• Ensure production plans are synchronised with contractual obligation.

Service Center Operations

• Direct daily customer service and repair workflows.
• Supervision of, planning activities and safety management of Service Center Team.
• Repair and manufacturing of equipment as per Torishima standards and procedures.
• Resolve client complaints and high-priority service issues.
• Track service metrics like response times and repair rates.
• Manage part inventories and stock par levels.

Team and Budget Management

• Hire, train, and supervise technicians and floor workers.
• Track operational budgets and control labour costs.
• Enforce workplace health and safety rules.
• Write performance reports for senior leaders.

Qualifications & Requirements

• Bachelor’s degree in Engineering, preferably Mechanical and Production, Business Administration or a related field.
• 10+ years of relevant experience, including at least 5 years in a managerial or supervisory role.
• Commercial background with good P/L experience.
• People Management and leadership skills.
• Experience in managing or working with CNC machining operations is an advantage.

Prior Work Experience & Skills

• Experience in the service industry or related field.
• Strong leadership and team management skills.
• Excellent problem-solving abilities.
• Good computer skills and proficiency in ERP / management systems.
• Oracle NetSuite knowledge would be an advantage.
• Solid understanding of financial management.
• Ability to multitask and handle high-pressure situations.
• Experience in process improvement methodologies.
• Service Center, Workshop, Production, Manufacturing or similar Operations Management role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Basic computer skills.
• Knowledge of service management principles.
• Ability to manage and motivate a team.
• Customer service-oriented mindset.
• Strong analytical and decision-making skills.
• Good physical condition and stamina.

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