Location: New Cairo
Coordinate day-to-day airport service operations — bookings, supplier communication, and timely delivery across lounge access, fast track, meet & assist, and transport. Serve as the first point of contact for managing and tracking customer requests and service updates with suppliers and internal teams.
What you’ll do:
✅ Process and manage customer bookings
✅ Coordinate daily with suppliers to ensure smooth service delivery
✅ Track bookings and update records in real time
✅ Handle customer inquiries and basic booking changes
✅ Support resolution of operational issues and escalate when needed
✅ Log and follow up on complaints/incidents
✅ Maintain accurate documentation across all service touchpoints
What we’re looking for:
🔹 1–3 years’ experience in customer service, operations, hospitality, or coordination
🔹 Experience with bookings/scheduling is a plus
🔹 Strong attention to detail
🔹 Excellent communication skills
🔹 Ability to multitask in a fast-paced environment
🔹 Flexible to work shifts
🔹 Good command of English
📩 Apply now:
📞 +20 10 43105062
📧 zeina.hussien@plaza-network.com
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