Operations Team Lead At WOROOD

Core Responsibilities

1. Daily Operations Management

• Oversee end-to-end order processing from order release to final dispatch
• Ensure daily dispatch targets are met based on order volume and SLAs
• Plan manpower allocation according to workload and peak periods
• Monitor workflow efficiency and remove operational bottlenecks
• Ensure system data accuracy (order status, inventory movement, dispatch confirmation)

2. Team Leadership & Supervision

• Supervise Operations Specialists, Fulfillment, Packing, and QC teams
• Assign daily tasks and clearly communicate priorities and deadlines
• Conduct daily briefings and end-of-day reviews
• Coach team members to improve productivity and accuracy
• Manage attendance, shifts, rotations, and task coverage

3. Quality Control & Compliance

• Ensure all orders meet company quality, packing, and branding standards
• Reduce picking, packing, and dispatch errors
• Implement and enforce SOPs and operational guidelines
• Conduct random audits on packed and dispatched orders
• Ensure health, safety, and warehouse compliance standards are followed

4. Performance Monitoring & KPIs

• Track and analyze KPIs such as:
• Orders dispatched per day
• Order accuracy rate
• Team productivity and efficiency
• Prepare daily, weekly, and monthly performance reports
• Identify performance gaps and create corrective action plans

5. Process Improvement & Optimization

• Identify inefficiencies in workflows and propose improvements
• Support automation, system upgrades, and process standardization
• Reduce operational costs without impacting quality or delivery timelines
• Improve space utilization and picking/packing flow

6. Cross-Functional Coordination

• Coordinate with Customer Service to resolve order issues and escalations
• Work closely with Inventory, IT, and Finance teams to ensure data alignment
• Communicate operational risks and capacity constraints to management
• Support sales campaigns and promotions by planning operational capacity

7. Problem Solving & Escalation

• Act as the first escalation point for operational issues
• Resolve urgent order delays, manpower shortages, and system errors
• Take immediate corrective actions during peak periods
• Ensure minimal operational disruption during crises

Authority & Decision-Making

• Allocate manpower and assign shifts within approved limits
• Approve task re-prioritization based on operational needs
• Recommend hiring, training, or disciplinary actions
• Escalate critical risks and resource gaps to Operations Manager

Required Qualifications & Skills

• Bachelors degree in Operations, Supply Chain, Business Administration, or related field
• 3–5 years of experience in operations, fulfillment, or logistics ( Fashion field )
• Minimum 1–2 years in a supervisory or team leadership role
• Strong leadership, communication, and decision-making skills
• Preferred Experience with OMS, WMS, or ERP systems
• Strong analytical and reporting skills
• Ability to work under pressure in high-volume environments

Work Schedule

Thursday and Saturday are rotational working days, based on operational needs

5 working days per week

To apply click here