Role Objectives:
As the Logistics Specialist, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards.
Roles & Responsibilities :
- Monitor DA appearance, hygiene, and branding compliance.
- Conduct field audits to ensure SOP adherence.
- Collect and document restaurant feedback on DA performance and attitude.
- Track and validate DA cash collection and escalate irregularities.
- Support implementation of new operational processes and tools.
- Assist in tracking delay reasons and coordinating live interventions.
- Provide weekly field reports highlighting compliance, risks, and recommendations.
- Escalate operational risks such as repeated delays or DA non-responsiveness.
Required Education, Knowledge, and Skills :
- Bachelor’s degree or diploma in Logistics, Business, or a related field.
- 1–2 years of experience in delivery support or logistics operations.
- Experience with dispatch tools and real-time support systems.
- Ability to multitask and work under pressure.
- Strong attention to detail and organizational skills.
- Familiarity with DA workflows and SLA enforcement.
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