Hotel Operations Manager At Red Sea Hotels “Hurghada”

Role Description

The Hotel Operations Manager is a full-time, on-site role based in Hurghada or Makadi Bay. The role is under the supervision of the Hotel General Manager is fully responsible for all aspects of all departments and general daily operations. Involving overseeing the daily operations of the hotel, ensuring high standards of service and guest satisfaction. Daily tasks related to operations management, ensuring customer satisfaction, effective communication, delivering exceptional customer service, and conducting training programs. The role also includes implementing training programs for team members and closely collaborating with other departments to deliver outstanding guest experiences.

· Support and work with all Head of Departments in all aspects of running the hotel.

· Ensure that the hotel is in operative condition.

· Deputizes for the General Manager in conducting regular operation team meetings with all HOD to discuss routine operational matters, sales targets, and guest satisfaction.

· Ensure SOP implementation in all departments.

· In cooperation with Hotel FC to monitor purchase requisitions of each department.

· Inspecting all departments with their respective Manager’s.

· Monitor the co-ordination between all departments for smooth and efficient operations.

· Assessing and reviewing customer satisfaction and service recovery process.

· In cooperation with Department Heads, assign and organize regular staff training.

· Providing timely and constructive feedback to all direct reports.

· Checking all Buffets and Outlets frequently, ensuring that standard service is applied.

· Checking all public areas, back of house and facilities to check cleanliness and hygiene standards and functionality.

· Monitor and maintain operation and overhead costs in order to maintain maximum revenue to the organization.

· Any other duties assigned by GM.

Qualifications

• Expertise in Operations Management with a focus on efficiency and leadership skills.
• Operations Management and Training skills
• Food and Beverage Background
• Customer Satisfaction and Customer Service expertise
• Strong communication abilities
• Experience in the hospitality industry
• Attention to detail and problem-solving skills
• Ability to work well in a team environment
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is advantageous.
• Fluency in English is required; knowledge of additional languages is a plus.

To apply click here