Requirements
0-1 year of experience in a call center or shared services environment
Basic computer knowledge with ability to learn and work on different systems and apps.
Flexible to work on shift basis and on rotational weekends
.English Fluency
Multi-tasking skills and ability to manage time effectively
Reporting and analytics basics are required
Commitment and compliance to high safety standards
- Job description
- Manage escalation and take ownership for ultimate violation resolution
- Ensure continuous and timely monitoring of driver monitoring equipment platform
- Communicate with fleet drivers, monitor their safety behavior and compliance to standards
- Escalate any safety violation according to the escalation matrix (4 levels) and act as per it’s classification and level
- Use current monitoring and reporting systems to live and proactive monitor drivers’ behaviors
- Monitor the driving systems operation and escalate any operational issues
- Record all driver violations and call to action performed as part of the service level agreement
- Monitor fleet hot line complaint system and validate reported complaints
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