We are hiring a part-time E-commerce Customer Support & Operations Agent to manage our online support tickets and keep day-to-day fulfillment running smoothly.
This is a remote, part-time role of 4 hours per day, split into two shifts: about 2 hours in the morning and 2 hours later in the day, so customers get fast replies across the whole day.
Responsibilities
- Manage and respond to customer tickets across email, chat, and messaging channels
- Handle order-related questions: status, tracking, changes, cancellations, returns, refunds, and exchanges
- Coordinate with warehouse, fulfillment, and shipping partners to resolve delays and delivery issues
- Follow up on open orders, escalations, and unresolved cases until they are closed
- Keep order and ticket records accurate and up to date
- Flag recurring issues and suggest fixes that reduce repeat tickets
Qualifications
- Strong written and spoken English
- Previous customer support experience preferred; e-commerce or fulfillment support is a plus
- Comfortable with helpdesk tools (Zendesk, Gorgias, Freshdesk, or similar) and e-commerce platforms such as Shopify
- Organized, detail-oriented, and able to work independently across the two daily shifts
- Reliable internet connection and a quiet place to work
- Available for both the morning and the later shift, five days a week
What we offer
- Fully remote, part-time schedule of about 20 hours per week
- Clear processes and direct access to the founder
- Room to grow into wider operations work as the business scales
To apply, send your CV and a short note about your customer support experience.
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