Purpose of the Job
The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.Job Description
- Promote the Shop & Ship service to attract new customers.
- Conduct indoor sales calls for:
- New customer acquisition
- Retention of inactive customers
- Support and follow up on sales campaigns and promotional projects.
- Follow up on the collection of pending customer payments.
- Onboard new customers and update their information in the system.
- Follow up with online subscribers to ensure understanding of the service.
- Handle customer inquiries, complaints, and service desk requests.
- Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold).
- Coordinate with operations and other stations to ensure smooth delivery.
- Maintain accurate shipment status and customer communication records.
Job Requirements – Experience and Education
- Bachelor’s degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field).
- 1 – 2 Years of experience in Customer Service field.
- Fluency in English is a MUST.
- Strong Knowledge in Microsoft Office (Excel, Outlook).
- Excellent phone-handling skills.
- High proficiency in customer communications
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