Key Result Areas –
– All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
– Perform sanction checking of relevant parties in documents
– Handle Commodity Trade Operations documents
– Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
– Ad-hoc tasks given by the Team Head
– Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
– No revenue leakage due to miss out in charges collection
– No outstanding reconciliation entries pending in Nostro or Internal accounts.
Operating Environment, Framework and Boundaries, Working Relationships
– Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
– Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
Problem Solving
– Managing customers’ expectations, Ideation and working on automation projects
– Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
– Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
– Audit observations if any, must be closed in an effective and timely manner.
Decision Making Authority & Responsibility
– Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
– Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
– Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
– Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
– Shares responsibility with his/her seniors.
Knowledge, Skills and Experience
– Bachelor’s Degree
– At least 3-4 years of relevant working experiences in Trade Operations
– Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations)
– Expert level knowledge of accounting entries and UATs.
– Understanding of amortization principles
– Good communication skills, Team Management and interpersonal skills
– Proficiency in MS Office (Word and Excel)
– Attentive to details, good analytical skills and interpersonal skills
– Able to work under pressure, excellent organizational skills and good team player.
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