Role Purpose: Serve as DHL’s on-site representative within a key customer’s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
Key Responsibilities Customer Support & Service Excellence
- Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
- Handle customer requests promptly and ensure a high level of service satisfaction.
- Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
Operational Coordination
- Prepare and issue AWBs directly from the customer site.
- Track shipments proactively and provide the customer with accurate updates throughout the process.
- Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
- Support invoice follow-up by liaising between DHL Finance and the customer’s finance team to ensure timely resolution.
Cross-Functional Collaboration
- Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
- Share customer insights and concerns with relevant internal departments to support continuous improvement.
Skills & Competencies
- Proficient in English, Excel, Word, and email communication.
- Strong communication skills with a customer-oriented mindset.
- Organized, reliable, and able to manage multiple tasks efficiently.
Education & Experience
- University degree required.
- Logistics experience in a plus.
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