Through the adoption of SAP, Honeywell was able to integrate its software sales and commercialisation, connecting processes across the organisation
Honeywell has successfully implemented SAP S/4HANA for billing and revenue innovation management, along with SAP Configure Price Quote and SAP Entitlement Management, to create seamless software processes and enhance customer experience.
The integrated suite of solutions unified Honeywell’s software sales and commercialisation operations across the entire organisation.
Addressing complex problems
Honeywell is a global integrated operating company that serves diverse industries across multiple regions.
Its portfolio is built on the Honeywell Accelerator operating system and Honeywell Forge platform.
Honeywell partners with organisations to tackle their most challenging and complex problems, delivering practical solutions and innovations across aerospace, building automation, industrial automation, process automation and process technology.
Through its work, the organisation contributes to creating a smarter, safer, more secure and sustainable world.
Solving scattered processes with SAP
Honeywell recently acknowledged it was facing a raft of process problems, which were hampering its mission.
Stephen Schott, Senior Director, Software Global Design Model at Honeywell, explains: “We had about over a thousand processes for the organisation, and the processes were just very scattered and disorganised.”
Honeywell turned to SAP, a worldwide leader in enterprise applications and business AI, operating at the intersection of business and technology.
For more than five decades, organisations have relied on SAP to optimise their performance by integrating essential business operations including finance, procurement, human resources, supply chain management and customer experience.
Rajesh Ramakrishnan, Director IT, ERP Transformation Programme at Honeywell, adds: “We choose SAP because SAP provided products and solutions that integrated our end-to-end software sales and commercialisation process. We are talking about SAP BRIM, SAP CPQ and SAP Entitlement Management System, which enabled us to integrate the end-to-end processes.”
Honeywell took advantage of the following solutions:
- SAP S/4HANA for billing and revenue innovation management
- SAP Configure Price Quote
- SAP Entitlement Management
- Signed CPQ quotes
These signed CPQ quotes were automatically connected to SAP BRIM for the subscription management as well as its entitlement management system.
Reducing cycle times and enhancing customer experience
SAP also allowed Honeywell to connect its end-to-end software processes across the organisation.
Rajesh continues: “BRIM enabled us to automate the subscription order management processes and also downstream in terms of the financial processes and integration.
“The partnership with SAP enabled us to improve the customer experience by reducing the cycle time from quote to provisioning to a few seconds.
“SAP has provided us products and solutions that support our software transformation journey at Honeywell.”
By Aaron McMillan
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