FULFILMENT SPECIALIST

FULFILMENT SPECIALIST

A leading global healthcare company is looking for a talented and motivated Customer Service / Fulfilment Specialist to join its Supply Chain team in Amman, Jordan.
This is an exciting opportunity for professionals who want to work in a multinational environment and play a key role in ensuring a seamless customer experience and efficient end-to-end order fulfilment.
🔹 About the Role
The Customer Service / Fulfilment Specialist will manage the end-to-end customer order fulfilment process, working closely with customers and cross-functional teams including Supply Chain, Planning, Logistics, Finance, Quality, Regulatory and Commercial.
The role combines Customer Service, Supply Chain, Data Analytics and Process Improvement, making it ideal for someone who enjoys both operational execution and working with data to drive better decisions.
🔹 Key Responsibilities

• Manage customer orders from order receipt through invoicing, dispatch and delivery.
• Monitor pending orders, back orders, deliveries and customer service levels.
• Coordinate with Planning, Logistics and Distribution teams to ensure timely fulfilment.
• Proactively identify and escalate shortages, delays and supply risks.
• Support customer queries, order amendments, returns and claims.
• Track and report key Supply Chain KPIs, including OTIF, open orders, back orders and service levels.
• Analyze data and develop reports, trackers and dashboards using Advanced Excel and Power BI.
• Prepare professional PowerPoint presentations covering performance, trends, risks and improvement actions.
• Contribute to process improvement, digitalization and automation initiatives.
  🔹 What We’re Looking For
• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Industrial Engineering, Pharmacy or a related field.
• 1–3 years of experience in Customer Service, Supply Chain, Order Management or Logistics.
• Experience in pharmaceutical, healthcare, FMCG or multinational environments is an advantage.
• Strong knowledge of Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, formulas and data analysis.
• Experience with Power BI is a strong advantage.
• Strong communication, analytical and problem-solving skills.
• Ability to manage multiple priorities and work effectively with different stakeholders.
• Experience with SAP/ERP systems is an advantage.
  📍 Location
  Amman, Jordan
  🚀 Why This Opportunity?
  Join a global healthcare organization where you can gain exposure to international Supply Chain practices, cross-functional collaboration, data-driven decision-making and continuous improvement.
  📩 How to Apply
  Please send your updated CV to rema.alhendawi@beproconsult.com and make sure to write:
  “Customer Service / Fulfilment Specialist” as the email subject
  Only applications with the specified job title in the subject line will be considered.