🔹 Key Responsibilities
• Manage day-to-day delivery operations for restaurant partners (B2B).
• Monitor courier assignments and ensure SLA compliance.
• Manage real-time fleet capacity and optimize delivery routes.
• Communicate directly with restaurant partners regarding order status, delays, and resolutions.
• Resolve operational issues with couriers and restaurant clients promptly.
• Coordinate with vendors and internal teams to ensure smooth service delivery.
• Implement and follow new processes related to restaurant operations.
• Prepare daily reports covering order volume, courier performance, and restaurant satisfaction.
• Ensure compliance with restaurant partner agreements and performance standards.
• Track courier attendance and fleet performance in real time.
🔹 Requirements
• 1–3 years of experience in B2B logistics/delivery, preferably working with restaurants.
• Proven experience managing restaurant partnerships and food delivery operations.
• Excellent communication skills and the ability to manage partner expectations.
• Willingness to work rotating shifts (AM/PM/Midnight), weekends, and public holidays.
• Good knowledge of Excel, Google Drive, and data tracking tools.
• Strong problem-solving and organizational skills.
• Good understanding of restaurant operations and food delivery processes.
• Experience in dispatch management or customer support within the F&B / Logistics sector.
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