Export Sales Operations Specialist At Fort Capital Group

RESPONSIBILITIES

• Receive and process export orders independently, ensuring accuracy of product codes, quantities, pricing, and customer details.
• Enter orders into the ERP system and confirm order acknowledgments to customers.
• Coordinate with supply chain and planning teams on order fulfillment timelines and availability.
• Track order status and provide regular updates to the sales team and customers.
• Prepare and verify all export documents independently, including commercial invoices, packing lists, certificates of origin, EUR1 certificates, bills of lading, and health certificates.
• Ensure documents comply with letter of credit (LC) terms, customer requirements, and destination country regulations.
• Coordinate with banks for document presentation when required.
• Maintain organized and up-to-date files for all export shipments.
• Coordinate with freight forwarders for container bookings, documentation, and shipment tracking.
• Liaise with shipping lines and transporters to ensure timely availability of reefer containers.
• Monitor shipment tracking and proactively address any delays or issues.
• Maintain shipment trackers and update logistics MIS with accurate data.
• Serve as the primary operational contact for customer inquiries regarding order status and shipping information.
• Resolve order-related discrepancies and issues in coordination with sales and logistics teams.
• Provide professional and timely communication to customers.
• Prepare regular reports on order status, shipments, and operational metrics as required.
• Maintain accurate records for audit and traceability purposes.
• Identify opportunities to streamline export operations and improve efficiency.
• Contribute to the development of standard operating procedures (SOPs)

REQUIREMENTS

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 3–5 years of experience in export operations, freight forwarding, or logistics coordination.
• Experience in frozen food or FMCG exports is preferred.
• Hands-on experience with export documentation and LC requirements
• Strong knowledge of export documentation, incoterms, and international shipping practices.
• Familiarity with cold chain logistics and reefer container requirements.
• Proficiency in ERP systems (Oracle preferred) and MS Excel.
• Excellent organizational and communication skills.
• Attention to detail and accuracy. Ability to work under pressure and meet deadlines.
• Good communication and problem-solving skills.
• Accurate reports and analysis.

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