About the job
Company Description
Fathy Ibrahim is a family-owned business with over 90 years of experience providing luxurious accessories and high-quality jewelry. Known for its rich heritage and passion for excellence, the company offers a wide selection of premium goods. Whether customers seek a personalized gift or a timeless piece for themselves, Fathy Ibrahim is dedicated to delivering exceptional value and taste. We combine tradition with modern touches, ensuring every customer enjoys a unique shopping experience.
Role Description
• Handle customer inquiries, complaints, and follow-ups across WhatsApp, Facebook, Instagram, and phone
• Manage online orders: tracking, returns, exchanges, and cancellations
• Log and classify all customer interactions in our reporting system
• Coordinate with shipping companies on delivery issues
• Support the team in achieving response time SLAs and customer satisfaction targets
• Assist with online reviews and social media reputation management
🔹 Requirements:
• 1-3 years of experience in customer service, with at least 1 year in e-commerce
• Experience with Meta Business Suite (Facebook/Instagram/WhatsApp Business)
• Excellent written and spoken Arabic (English is a plus)
• Strong communication skills and genuine empathy for customers
• Ability to multitask across multiple channels simultaneously
• Experience with Shopify or any e-commerce platform is a strong plus
• Familiarity with CRM or ticketing systems
🔹 Nice to Have:
• Experience in jewelry, fashion, or luxury retail
• Knowledge of shipping logistics in Egypt
• Experience handling online reviews (Google, Facebook)
To apply click here
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