Customer Experience Analyst

Customer Experience Analyst

We are looking for an analytical and customer-focused Customer Experience Analyst to analyze customer evaluations and satisfaction levels, identify insights and improvement opportunities, and support the continuous improvement of our services.

📍 Location: Sheraton, Cairo – Egypt
🕓 Work Type: Full-time – Office-based

Key Responsibilities:
• Analyze customer evaluations, satisfaction surveys, and feedback after service delivery.
• Monitor customer satisfaction indicators and analyze trends and results.
• Identify key drivers of low satisfaction, recurring issues, and areas for improvement.
• Analyze customer feedback and complaints to identify recurring patterns and service gaps.
• Prepare regular reports highlighting customer satisfaction results, key findings, and recommendations.
• Provide data-driven insights and recommendations to support service quality improvement.
• Collaborate with relevant departments to implement improvement actions and follow up on their impact.

Qualifications:
• Bachelor’s degree in Business Administration, Marketing, Quality Management, Data Analysis, or a related field.
• 2–4 years of experience in Customer Experience, Customer Satisfaction, Quality, Data Analysis, or a related field.
• Experience in analyzing customer feedback, evaluations, and satisfaction data.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel; experience with Power BI is a plus.
• Strong reporting, communication, and coordination skills.

📧 Apply now: merna.ibrahim@naqi.sa
OR WhatsApp 01068690900