CRM Process Senior Analyst At Palm Hills

𝗖𝗥𝗠 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗦𝗲𝗻𝗶𝗼𝗿 𝗔𝗻𝗮𝗹𝘆𝘀𝘁
Location: Smart Village

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗗𝗼:
• Analyze and enhance Customer Relations Management (CRM) processes to improve operational efficiency and customer experience.
• Monitor CRM workflows, identify gaps, and recommend process improvements.
• Coordinate with cross-functional teams to ensure seamless customer journey management.
• Develop and track performance metrics, reports, and process KPIs.
• Support system enhancements, process automation initiatives, and CRM-related projects.
• Ensure compliance with company standards, policies, and service excellence requirements.

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
• Bachelor’s degree in Business Administration, or a related field.
• 3–5 years of experience in CRM, process improvement, business analysis, or customer relations.
• Experience within the real estate sector is highly preferred.
• Strong analytical, problem-solving, and process mapping skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in reporting, data analysis, and CRM systems.
• Excellent command of the English language.

At Palm Hills, your career grows as fast as the communities we build.
📩 Apply now by sending your CV to 𝗰𝗮𝗿𝗲𝗲𝗿𝘀@𝗽𝗵𝗱𝗶𝗻𝘁.𝗰𝗼𝗺 and mention “𝗖𝗥𝗠 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗦𝗲𝗻𝗶𝗼𝗿 𝗔𝗻𝗮𝗹𝘆𝘀𝘁” in the subject line.