What you’ll do:
- Act as the primary point of contact for rider manpower suppliers across assigned territories.
- Build strong operational relationships to ensure responsiveness, alignment, and accountability.
- Coordinate contractual discussions, rate updates, deployment commitments, and service compliance within internal guidelines.
- Facilitate regular vendor business reviews to track performance, resolve issues, and align on future requirements.
- Translate Ops demand forecasts into vendor-specific deployment plans across stores, cities, or clusters.
- Coordinate ramp-up timelines based on seasonal peaks, operational expansions, new store launches, or product category changes.
- Track onboarding, documentation, and mobilization timelines to ensure riders are deployment-ready on time.
- Identify supply risks early and activate contingency plans or alternative sourcing if needed.
- Monitor vendor delivery KPIs including:
- Attendance & login adherence
- Fleet availability
- Store-level coverage vs targets
- Attrition and replacement rates
- Rider compliance (uniform, equipment, training, etc.)
- SLA and CPO cost impacts
- Work closely with Control/Training/Ground Ops to address performance or behavior gaps among vendor riders.
- Ensure vendors comply with operational standards, onboarding requirements, and process expectations.
- Proactively resolve deployment gaps, rider shortages, documentation delays, or operational escalations.
- Support process improvements related to onboarding, training, rostering, and store-level engagement.
- Maintain structured communication channels with vendors (daily updates + weekly/quarterly reviews).
- Work with Ground Operations to align deployment to store needs and fill daily coverage gaps.
- Coordinate with Control/Performance teams to monitor rider-level performance, SLA impacts, and operational KPIs.
- Partner with Training to ensure timely onboarding, induction, and capability-building programs for vendor riders.
- Align with Finance/Procurement on rate structures, invoicing cycles, and commercial compliance.
- Collaborate with Procurement/Legal on contract renewals, documentation requirements, and regulatory compliance.
What you’ll need:
- Minimum 3 years of experience in an account management role
- Bachelor degree in a quantitative subject
- Good analytical skills with proficiency in Excel/GSheets
- Good communication and coordination skills
- Strong analytical and statistical analysis skills to extract insights and recommendations
- Ability to roll up your sleeves and get your hands dirty
- Capable of working in highly ambiguous situations comfortably
- Understanding Logistics metrics and stakeholder management
- Ability to accommodate flexibility in the work schedule
Who will excel?
- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
To apply click here
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