Customer Service Coordinator (Mall of Egypt) At Majid Al Futtaim

JOB TITLE

Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt

ROLE PROFILE

• Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
• Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
• Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
• Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform “meet and greet” duties for tour related groups, educational institutions,
• Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
• Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
• Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
• Ensure that the assigned Shopping Centre always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.

REQUIREMENTS

• Bachelor’s degree of Business Administration, Public Relations, or any relevant field.
• 2 – 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
• Very good English level.
• Excellent Communication skills
• Excellent problem solving skills

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