Logistics & Delivery Supervisor At Floward

Key Responsibilities:

Logistics Planning & Coordination:

• Direct, optimize, and coordinate the full order delivery cycle.
• Prepare the Daily Logistics Plan, prioritizing peak and non-peak delivery slots.
• Group orders based on time slots and delivery zones in line with batch size standards.
• Coordinate personnel and resources for efficient goods distribution.
• Collaborate with Supply Chain/Logistics leadership to align with annual business goals.

Driver & Vehicle Management:

• Obtain driver details and documentation from HR/3rd-party vendors according to the SOP.
• Ensure completion of all pre-operation activities and documentation for drivers.
• Prepare weekly/monthly driver and vehicle shift schedules.
• Track real-time customer order delivery and proactively manage delays.

Performance Monitoring & Improvement:

• Monitor driver performance using predefined KPIs.
• Initiate monthly transport driver performance evaluations.
• Investigate low-performing drivers and implement corrective action plans.
• Drive continuous improvement using lean methodologies, coaching, and process optimization.

Team Leadership & Administrative Support:

• Oversee daily team activities and provide operational guidance.
• Assist in recruitment, performance evaluation, promotions, and retention.
• Facilitate cross-functional communication between logistics, customer service, and quality teams.

Process Compliance & Innovation:

• Follow all relevant policies, procedures, and SOPs to ensure consistency and control.
• Identify and contribute to opportunities for process improvement and cost-effectiveness.
• Build and lead cross-functional project teams for high-impact logistics initiatives.

Key Competencies:

• Operational Excellence: Strong ability to plan, prioritize, and streamline delivery operations.
• Analytical Thinking: Capable of troubleshooting demand-related issues and interpreting performance data.
• Leadership & People Management: Proven experience in leading teams, managing schedules, and driving performance.
• Communication & Collaboration: Effective communicator across departments and external vendors.
• Process Improvement: Knowledge of lean tools and commitment to continuous improvement.
• Customer Centricity: Ability to proactively manage expectations and resolve delivery issues.

Qualifications & Experience:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
• 3–5 years of experience in logistics or supply chain operations, with at least 1 year in a supervisory or team leadership role.
• Familiarity with logistics planning software and delivery tracking tools.
• Strong understanding of transport regulations and documentation compliance.
• Proficient in MS Excel and reporting tools; experience with WMS or TMS is a plus.
• Excellent organizational and time-management skills.

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