Technical Support & Implementation Engineer At Advancsec

𝗔𝗱𝘃𝗮𝗻𝘀𝗲𝗰 is Hiring
𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻: Technical Support & Implementation Engineer – Low Current Systems

Company Description
𝗔𝗱𝘃𝗮𝗻𝘀𝗲𝗰 is a leading provider of Physical Security and Entrance Automation solutions in the Middle East and Africa, known for enabling customer success for the region’s largest businesses. Our innovative technology products, combined with strategic partnerships, allow us to develop customized solutions in Access Control, Perimeter Security, and Entrance Automation. We are driven by a passion for technology and excel in delivering practical solutions and value-added services to meet customer needs. Our mission is to help businesses succeed in an all-connected digital world through innovation, quality, and speed.

Role Description
This is a full-time, on-site role located in New Cairo for a Technical Support Professional. The role involves providing technical support and troubleshooting assistance to customers, ensuring high levels of customer satisfaction. Daily tasks include diagnosing and resolving technical issues, offering strategic technical guidance, and maintaining thorough documentation of support requests and resolutions. The Technical Support Professional will also collaborate with other departments to address and resolve complex technical problems.

Key Responsibilities:

 Provide technical support for Access Control and Access Automation solutions.

 Handle system installation, configuration, and implementation at client sites.

 Troubleshoot and resolve technical issues efficiently (remote & on-site).

 Deliver user training and technical guidance to clients.

 Prepare technical documentation, reports, and implementation plans.

 Collaborate with the sales and project teams to ensure successful project delivery.

Qualifications:

 Bachelor’s degree in Electrical, Communications, or related field.

 Minimum 3 years of experience in Low Current systems.

 Strong background in Access Control & Parking systems, Turnstile, and Arm Barriers.

 Knowledge of CCTV, Fire Alarm, Intrusion Systems, and BMS is a plus.

 Excellent problem-solving and customer service skills.

 Ability to work independently and within a team.

 Strong communication skills (English & Arabic preferred).

If you’re passionate about technology and want to be part of a dynamic and innovative team, we’d love to hear from you!

 Send your CV to:
info@advan-sec.com