Supply Chain Management Engineer At Concentrix

Responsibilities

As a highly skilled technical support engineer, you will take ownership of complex customer technical issues and provide timely and effective solutions. You will also serve as a technical escalation point for other engineers and assist in resolving cases through advanced troubleshooting tools (e.g. debugging).
You will play a key role in building communities with peer delivery roles and sharing your knowledge through various readiness programs. You will also provide technical coaching and mentoring to others to help them deepen their proficiency in resolving highly complex customer issues.
You will act as a trusted advisor to the product group and engineering teams, providing valuable insights and driving Microsoft product, diagnostic, and support process improvements.
Your business and technology insights will be critical in shaping strategy when engaging with customers, partners, and teams. You will leverage your expertise to help drive business integration and ensure that our solutions align with our customers’ needs and expectations.

Requirements:

Minimum 2 years hands-on experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related.
Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.
Problem-Solving Abilities: Analytical mindset with excellent problem-solving skills, capable of identifying root causes of technical issues and implementing innovative solutions to resolve them.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to clients with varying levels of technical proficiency.
Customer Focus: Customer-centric attitude with a passion for delivering exceptional service and building long-term relationships with clients, ensuring their satisfaction and success.
Team Collaboration: Strong collaborative skills with the ability to work effectively in a cross-functional team environment, collaborating with colleagues from different disciplines to achieve common goals.

Skills required

Experience in ERP who have worked in one or more of the following areas of Supply Chain Management:
Sales order and Purchase order processing
Manufacturing and Master planning
Inventory and Warehouse management
Inventory costing
Transportation management
Procurement and sourcing

Additional desirable skills

Benefits

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