Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement- Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Validate reported violations to ensure accuracy and assess whether a violation has truly occurred.
- Take on-spot actions with drivers, both verbally and in writing (English and Arabic), to prevent potential risks.
- Document shift violation data ensuring comprehensive and accurate records.
- Collaborate with the health and safety department to identify potential risks and contribute to developing appropriate action plans for driver and fleet safety.
- Participate in updating knowledge base and processes to keep the team consistently updated and informed.
- Escalate cases involving high-risk violator drivers to top management as per the established escalation matrix.
- Analyze driver behavior using available big data sources, generating various analyses and reports.
- Presenting data and insights in a clear and actionable format to facilitate informed decision-making.
Qualifications
- University Degree
- Basic computer knowledge with ability to learn and work on different systems and apps.
- Flexible to work on shift basis and on rotational weekends.
- Multi-tasking skills and ability to manage time effectively
- Reporting and analytics basics are required
- Commitment and compliance to high safety standards
- Service management and ticket management system experience is a plus
- Technical / Functional Skills & Knowledge of monitoring tools and Interface is a plus
To apply click here
Leave feedback about this