Senior Operations Manager At Orascom “Hurghada”

About the job

• The Senior Operations Manager will have the responsibility of overseeing the comprehensive management of both internal and external property management staff, as well as maintaining positive tenant and client relationships. Additionally, they will be in charge of managing property management operations, all with the goal of maximizing clients’ satisfaction and asset value. Key Responsibilities 1. Handle property management requests such as housekeeping, maintenance and rentals. 2. Manage and evaluate the properties condition and carry out supervisory responsibilities in accordance with the organization’s policies. 3. Conduct regular property inspections and coordinate with relevant personnel to ensure that properties meet required standards. 4. Develop, implement, and evaluate comprehensive preventative maintenance programs for properties within inventory. 5. Manage tenant improvement projects and renovation projects to ensure completion is on time and on budget and in accordance with company guidelines and standards. 6. Engage with various vendors and contractors for services such as maintenance, repairs, and renovations and select reliable ones, negotiate contracts, and oversee the quality and timely completion of work. 7. Manage the hiring and training process for housekeeping staff members. This involves identifying staffing needs, conducting interviews, and selecting qualified candidates. 8. Ensure maintaining high standards of cleanliness and presentation for the properties through conducting regular inspections to assess the quality of cleaning performed by the housekeeping team and take corrective actions if necessary. 9. Manage housekeeping inventory including but not limited to housekeeping equipment, and assets. 10. Manage the budget for the housekeeping department, monitor expenses, identify cost-saving opportunities, and make recommendations to improve efficiency without compromising cleanliness standards. 11. Develop annual operating budget and monitor operational expenses on a regular basis and implement PM system (Quotations & Invoices) and implement systems for cost control. 12. Maintain accurate records, reports, and documentation related to property management activities including financial records, incident reports, and other relevant documentation and prepare, analyse, and summarize monthly progress reports and annual operating budget. 13. Evaluate operations and housekeeping staff performance, provide and identify areas for improvement while addressing any performance issues through coaching, training, or disciplinary actions as necessary. 14. Act as a liaison between the operations and housekeeping team and other departments or stakeholders. HR Templates (Job Descriptions) Knowledge, Skills and Experience • Bachelor‘s degree in Business Administration or relevant Degree • Experience: 10-12 Years Minimum • Operations Background. • Hospitality Background is preferable. • Skills: Excellent communication skills both verbal and written • Language: Fluency in Arabic & English

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