Responsibilities
The following sub-processes can fall into the scope of Indirect Order Management Specialist:
• Order Placement for indirect channel partners as per the Standard Operating Procedures, ensuring data quality in the database.
• Parts return follow up
• Follow up with Channel partners on the FMI execution (IB validation, kit ordering, shipment) at the impacted end customer sites, update ERPs and reply on Channel Partner’s requests.
• Warranty and contract coverage checking
• Ensure the relevant ERPs used by the service teams are up-to-date and accurate, help solving discrepancies.
• Follow the instructions of the business process leader and the front-line manager.
• Complete ad-hoc requests assigned by the team leader
• Build and maintain strong working relationship with the business partners, participate in weekly and ad-hoc client calls
• Ensure that each request related to FMI execution is documented, compliant with established business controls and is processed in a timely manner.
• Report and document all process related changes in the Standard Operating Procedures.
• Meet expectation of Genpact Learn & Development requirements.
• Ensure business continuity by delegating the tasks in case of absence
Minimum qualifications
• B2-C1 level of English language
• Good years of relevant experience in Commercial/Customer service, with customer focused mindset
• Effective and professional verbal and written communication – both with internal and external customers
• Solid critical thinking, effective problem-solving skill and accuracy
• Ability to act as a gatekeeper and work with remote teams
• Customer service attitude, logical thinking and analytical mindset
• MS Office knowledge: Excel and Outlook
Preferred Qualifications
• Proficient in PC skills
• Work experience with an ERP system (Salesforce – advantage)
• Strong written and verbal communications skills that can effectively communicate with a diverse workforce
What can we offer?
Stable job offers – employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact professional training and great career development opportunities
Free access to our award-winning learning platform
To apply click here
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