Role Description
This is a full-time on-site role for an Operations Team Leader, located in Qesm 1st 6 October. The Operations Team Leader will oversee the daily operations, ensure customer satisfaction, manage and support the team, and coordinate with various departments to optimize workflows. Responsibilities include analyzing operational data, improving processes, and ensuring effective communication within the team and across the organization.
Qualifications
- Customer Satisfaction and Communication skills
- Analytical Skills and Operations Management skills
- People Management skills
- Ability to work independently and collaboratively
- Proven experience in a similar role
- Bachelor’s degree in Management, Business Administration, or related field
- Experience in the technology or AI industry is a plus
- Experience in BPO industry is a must
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