National Operations Manager At Al-Futtaim

What You Will Do

People

• Utilize effective coaching to develop team members’ skills, knowledge, and behaviors.
• Ensure every team member has a regularly updated personal development plan.
• Establish SMART objectives for team members to drive continuous improvement.
• Create and maintain a succession plan to optimize talent within the area.
• Recruit, select, and train Store Managers to enhance performance and management capabilities.
• Model company values and inspire the retail team through motivation, open communication, and regular training.
• Provide coaching and guidance to stores to achieve operational excellence.
• Foster employee engagement within the region to improve productivity and retention rates.
  

Customer

• Equip stores with the necessary skills and attitude to consistently exceed customer expectations.
• Build and promote cross-functional relationships and communication at all levels.
• Lead the area team in executing customer-focused initiatives.
• Ensure consistent adoption of the company sales process across all stores and address gaps proactively.
  

Business Development / Driving Existing Business

• Collaborate with Store Managers to develop and implement business plans for stores and the area.
• Analyze profit and loss accounts to identify and implement improvement opportunities.
• Leverage local community connections to enhance performance and engagement.
• Stay informed about market trends and utilize insights to capitalize on opportunities.
• Develop relationships with field and Central Operations teams to support stores in achieving objectives.
• Drive area and store performance daily, ensuring KPIs are met.
• Maintain merchandising standards across all stores to meet company expectations.
  

Finance

• Manage area budgets effectively and responsibly.
• Ensure compliance with company policies, procedures, and legal requirements, including Health and Safety.
• Deliver exceptional store standards and disciplines across the region.
• Manage administrative tasks within the team efficiently.
• Plan journeys to facilitate frequent, productive store visits.
• Lead investigations into audit, security, stock management, and employee relations issues as needed.
  

Required Skills To Be Successful

Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management and communication, and sales skills.

What Equips You For The Role

• +10 years of experience in fashion or food retail.
• Strong proficiency in English.
• Strong People management/ Leadership skills
• Proven ability to manage similar business volumes.
• Motivated and can work towards set targets and KPI
• Commercial Acumen
• Customer focus

To apply click here