About the job
-Responsible for the whole cycle of any clients’ order
- Dealing with customers over the phone or via e-mail
- Contacting clients through the whole cycle from ordering till reception of the final products
-Strategizing and monitoring daily activities of customer service operation.
-Assisting customer service staff with duties where required.
-Monitoring and authenticating returns, exchanges and voids.
-Investigating and solving customer service complaints.
-Assisting with development and implementation of service policies, and explaining these to staff and customers.
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