Responsibilities
Proactively monitor all outgoing and cross countries cargo for Tagaddod, while advising our customers on the
latest updates, answering their requests via email, telephone or chat
Take full ownership of the customer experience by managing the end-to-end shipment process, remaining up
to date with all internal & external procedures, and product developments
Maintain a solid understanding of the cargo you are transporting via road, rail or sea.
Act as the primary contact for customers and build strong relationships with them, understand their business,
service needs and drivers to continuously improve cooperation
Work independently, while also sharing knowledge and best practices with the team
Be open to change and drive customer experience improvement initiatives
Has responsibility for handling daily Documentation tasks in line with the Client/Process SOPs and ensures
quality of service is maintained at all times.
May support peers with technical or process related challenges during process execution
Has accountability for preparation of export/import documentation and submission of the same timely and
accurately to stakeholders.
Adheres to SOPs, and any deviations to be checked prior with stakeholders.
May perform root cause analyses in the event of escalations.
May train new hires on the process(es).
Requirements
- 1-3 years of proven experience as logistics coordinator
- Experience in customer service will be a plus.
- Knowledge of laws, regulations and ISO requirements
- Ability to work with little supervision and track multiple processes
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills
- BSc/BA in business administration, supply chain management or relevant field
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