Responsibilities
- Building and managing relationships with key customers and strategic partners, taking charge of their entire logistics chains and ensuring their needs are beyond met.
- Managing shipments in real-time and taking key decisions to ensure optimum performance.
- Using the FreePL platform to deliver maximum value and providing feedback to Product team for further product development and enhancement.
- Overseeing various services from Import/Export to Freight, Trucking, Storage and Local Distribution.
- Working closely with the Commercial team to onboard new customers and ensuring a smooth transition.
- Upselling, cross-selling and identifying new opportunities for accounts’ growth and profitability.
- Acquiring a thorough understanding of key customer needs and addressing their technical enquiries.
- Conducting regular business reviews to monitor customer satisfaction levels and obtain feedback and insights.
- Ensuring compliance with all applicable laws and regulations related to the import/export and movement of goods.
- Serving as the link between customers and internal teams.
- Generating reports on Account performance and presenting findings and recommendations to management and customer.
- Keeping abreast with industry and market trends and best practices.
Qualifications & Work Experience
- Bachelor’s degree.
- 2-5 years’ work experience.
- Previous experience in logistics operations and/or account management.
- Previous experience at a tech startup a plus.
- Strong customer service, communication and interpersonal skills.
- Ability to handle multiple accounts.
- Ambition, hunger, willingness to learn and go the extra mile are a must.
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