Job Description:
- Receiving booking from customers to arrange shipment from point of origin to final delivery point.
- Provide quotation to overseas partners and customers.
- Negotiate the rates with overseas partner, carrier, and local transporters to guarantee the best cost for customer’s inquiries
- Instructing overseas partner to arrange shipments from point or origin and maintaining communication with them to ensure shipment are arranged and booked accordingly.
- Generate master ACID through Nafeza platform for import back-to-back sea shipment.
- Contact shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
- To resolve service failures, delays or problems with partner, shipping lines, LCL operators and service providers to the satisfaction of the customer and the company.
- Communicate and update customers on regular basis on the status of their shipment.
- Send arrival notification to clients and prepare release letters for sea shipment.
- Follow up on air shipments arrival and delivery to consignee.
- Support the management and account managers by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
- Work effectively with other team members to ensure good operation procedures and practice.
Requirements:
- At least 5-7 years of experience in Freight Forwarding company or similar position.
- Cairo residency is a MUST.
- Fluency in English (both written and spoken).
- very good command of computer skills, emails, and Microsoft Office skills.
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