Customer Facing Supply Chain Lead At Nestle

A DAY IN THE LIFE …

• Point of purchase Availability
• Owning the Service Level metrics and drive cross-functional focus to improve performance
• Understanding and influence key customers’ metrics, in order to identify and reduce gaps, jointly tracking progress and value generation with customers
• Ensure collaborative planning is in place with key customers covering promotions, NPD, seasonal campaigns.
• Leveraging technology to increase visibility on downstream performance
• Nestlé as a Partner of Choice
• Build and maintain long term sustainable relationships with customers
• Relentlessly seeking to understand customer’s needs, requirements and ambitions to offer solutions, which will create value for the Customer and enable Nestlé to out compete.
• Express externally facing plan in Supply Chain Joint Business Plans regularly and jointly reviewed at Top-to-Top meetings by SC Directors of both organizations.
• Deliver the differentiated Nestle Customer Experience by delivering a consistent, commercially accretive experience to Customers.
• Organizing and/or participating in customer satisfaction surveys to gather insight on performance and drive market action plans.
• Looking for benchmarking opportunities with peer companies and industry bodies.
• Market Service Strategy defined, implemented and maintained
• Leading and developing the customer segmentation exercise in close coordination with Sales
• Implementing the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost-effective services.
• Ensuring compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
• Ensuring the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.
• Ensuring the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.
  

What Will Make You Successful…

• 3+ years in Supply Chain (O2C/CFSC, Logistics, DSP)
• Sales exposure/experience required and additional cross-functional exposure preferred
• Customer collaboration experience required
• Project and change management

To apply click here