Kayan Egypt for Trading & Investment (SEAT & SKODA) Company is hiring CRM Specialist for SEAT Brand.
Job description:
·Respond to input from customers and support managers to help identify better ways of providing the service.
· Provide help and advice to customers.
·Communicate courteously with customers by telephone, email, letter, and face to face.
·Investigate and solve serious customer problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
·Keep accurate records of discussions or correspondence with customers.
·Producing written information for customers after discussing it with the company layer in a manner consistent with the company customer care policy.
·Learn about our products and services and keep up to date with changes.
Location: Abo Rawash
Qualifications:
– Bachelor’s degree in business administration or a related field
Working knowledge of retail after-sales processes and Customer services
– 0 to 3 years of experience.
– Excellent using Microsoft office
– Full professional proficiency in English
If you are interested please send your updated resume directly to:
careers@kayanegy.com, Please mention the job title in the subject.
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