CRM Executive At Naqla
Jobs and trainings

CRM Executive At Naqla

About the job

  • Contact with the client as the assigned one for his accounts and job requests.
  • Receive mail request from the client with the booking details.
  • Create the request on the dashboard to get the needed confirmation from the concerned departments “Finance, Ops and fleet” to release order on the dashboard.
  • Release order into trips with the details of each.
  • Follow up executing for the trips starting with confirming that allocation and any related process have been done.
  • Follow up with Ops to make sure that all units have released, gated in & S.O delivered in order to be shipped
  • Validate and handle delays with both client and driver.
  • Check the BL time card or delay statement mail, then inform the client with the price to submit the delay price on dashboard
  • Follow up documents collection,
  • Reviewing invoices with finance before sending them to the client to make sure of allocation fees. Tariffs, receipts and delays.
  • Feedback the client with the updates during the trip on scheduled time till the job ended.
  • Support in some meetings with the sales team to our clients
  • Responsible for train the new comer with the head of Dept.
  • Prepare a monthly report of number of bookings received, number of finished bookings, client volume and BU performance.
  • Participate in preparing SLA as per the dues and client needs.

Requirements

  • Deadline-Oriented.
  • Task Planning.
  • Organized, disciplined and a good team member.
  • Has excellent communication and problem solving skills.
  • Analytical and critical thinking skills and the ability to influence others and manage change.
  • Logistics Experience is a MUST.

Benefits

  • Medical Insurance.
  • Social Insurance.
  • Life Insurance.

to apply click here

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