Commercial & Services Sr. Specialist At Vodafone

Role Purpose

• To lead & manage all the procurement & SCM activities for the commercial and service functions within the Supply Chain Management (SCM) team, ensuring seamless coordination between procurement, logistics, customer service, and commercial operations
• The role is responsible for driving efficiency, optimizing service delivery, and ensuring customer and stakeholder satisfaction while achieving financial and operational targets & driving business case approvals

Key Accountabilities & Decision Ownership Leadership & Team Management

• Lead, coach, and develop the commercial and service team to ensure high performance, engagement, and continuous improvement
• Act as the first point of escalation for service and commercial issues, providing clear direction and solutions
• Foster a culture of collaboration, accountability, and customer-centricity

Commercial Management/ Procurement and Demand Fulfilment

• Embrace the SCM VF Strategy which includes ( but not limited to) D2C , consolidation, Long tail & digitalization to achieve the ultimate savings to VF
• Negotiate prices and trade terms with vendors to bring the best offers and maximizing cost savings for VF EG
• Introduce new vendors to ensure ultimate prices from different business partners
• Manage commercial agreements, pricing, and contracts with suppliers, vendors, and customers
• Support the negotiation of supply contracts to achieve cost savings and value for the business
• Monitor market trends, risks, and opportunities to inform commercial strategies
• Ensure compliance with company policies, legal requirements, and ethical standards

Stakeholder & Cross-Functional Collaboration

• Partner with procurement, logistics, finance, and sales to align supply chain strategies with business objectives
• Act as a key liaison between internal teams and external stakeholders to ensure smooth operations
• Provide regular reports, insights, and recommendations to senior management

Core Competencies, Knowledge, And Experience

• Strong leadership and people management skills
• Excellent knowledge of supply chain processes (procurement, logistics, order fulfillment)
• Commercial acumen with experience in contracts, negotiations, and financial awareness
• Customer-focused mindset with problem-solving and conflict-resolution skills
• Strong analytical and reporting capabilities
• Ability to work in a fast-paced, cross-functional environment
• Proficiency in ERP systems and MS Office tools (Excel, PowerPoint)
• Addresses problems & drives speed to the market
• Works with pace & energy
• Challenges whatever is not simple & communicates in a clear way while ensuring clarity of direction
• Delivers on the promise & empowers team to act and be bold
• Adopts open door policy

Must Have Technical / Professional Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering or related field (Master’s preferred)
• 3–8 years of experience in supply chain, commercial, or service roles, with at least 2–3 years in a leadership capacity
• Proven track record of delivering commercial results and service excellence
• Experience managing supplier/customer relationships in complex supply chains
• Project Management
• Respects business confidentiality,
• Ownership and customer delight

To apply click here