Main AccountabilitiesService Delivery
- Coordinates the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Undertake handling of suitcases and storage materials for distribution ordering and budget management.
- Undertakes planning for Test Day resources ordering, quality, distribution, and management (e.g., process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)
- Coordinates examination venues, including contract production (once negotiated), day to day relationships, payments etc.
- Ensures the proper procedures and documentation is adhered to when handing over to courier.
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
- Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
- Responsible for ensuring On-Screen Marking of exam scripts for IELTS
- Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards
Customers/ Relationship and stakeholders
- Carries out instructions and requests from Assistant Director Exams Operations, Operations Manager CMR efficiently and effectively.
Risk and compliance
- Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
- Provides support and reporting for audits and performance reviews.
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.
Commercial and resource management
- Manages courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are according to standards.
- Uses standardized systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services.
- External Stakeholder Relationships
- Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.
About You (essential Requirements For The Role)
- The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (B2 level).
- Relevant working experience for 2 years in a similar environment.
- Excellent communications and stakeholder relationships skills
- Experience in identifying and minimizing risk Experience in compliance environment.
- Track record of working in a tightly controlled process driven environment.
Desirable requirements for the role
- Fluent in Arabic language
- Should hold a University Degree
- Knowledge of QCA (Quality Compliance Assurance)
- Working in a challenging environment operating against very tight deadlines
- Experience working in Exams environment.
to apply click here
Leave feedback about this