About the job
Responsibilities
- Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting.
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
- Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows.
- Knowledge for different e-commerce platforms and how to create catalog (categories, products, titles, descriptions, images
- Ability to understand what messages are most relevant and how to deliver content in the most engaging manner
- Develop content performance support solutions that optimize performance and promote adherence to Guidelines and Standards.
- Identify opportunities for content efficiency and automation and working cross-functionally to implement them-Serve as a stakeholder on content and messaging across all businesses producing.
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
- Ensure high-quality standards for interviewing and hiring employees at all levels of the organization.
- Execute specific people programs on coaching and development and team engagement.
Qualifications
- Bachelor’s degree in any discipline; business or technical background is considered an advantage.
- Minimum 2 to 4 years of experience in managing people and interacting with customers/stakeholders.
- Excellent command of spoken and written English.
- Excellent communication skills with the ability to communicate to all levels.
- Demonstrated ability to manage, motivate, and influence work behaviors.
- Demonstrated problem solving and analytical capability.
- Has experience in managing critical operational processes, with SLA responsibility.
- E-Commerce experience is a MUST
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