Job Description
- Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)
- Understanding of the whole process from order creation to invoicing
- Expertise in process mining for Standards & operative improvement of processes
- Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
- Application of all central guidelines & processes in responsible areas.
- Provide local requirements and raise topics to the regional BOP that need overarching solutions.
- Manage process of control and release via AF (Approval framework)
- ERP related tasks incl. ticket creation, roll outs support, training local associates.
- SAP Key user for Order-to-Cash in the Power Tools Division.
- Customer back-order management for all Business Units
- Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
- Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC).
- Collaboration with Sales & Marketing develop digital sales (Outbound Sales)
- UCC Performance Tracking & Quality Management.
Qualifications
EDUCATION
- Bachelor’s Degree in Business Administration / Supply Chain Management.
EXPERIENCE
- 5 years of experience
SKILLS
- Strong Knowledge in SAP
- MS Office Knowledge (Excel, PowerPoint, Word)
Additional Information
- Excellent analytical skills.
- Excellent communication skills and ability to work in teams
- Ability to work under pressure and on own initiative.
- People Management.
- Availability to travel and work extensively in the spare parts market
- Excellent negotiation skills.
- Familiar with working in a Multinational / Corporate environment.
- Solid communication skills in English (Speak / Read / Write)
- Proficiency in MS Office packages, Outlook and SAP.
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