Job vacancy. We Are Hiring!
Global Publishing & Distribution
Job Title: Administrative Assistant
Work Location: Cairo (Heliopolis)
Job Description:
• Handle customer inquiries via phone, email, and in person.
• Answer inbound calls promptly and professionally.
• Address customer complaints and provide effective solutions.
• Deliver personalized service tailored to customer needs.
• Maintain call logs and reports.
• Manage and update customer databases.
• Follow up on customer interactions.
• Review customer details before confirming orders.
• Verify order information in the Odoo system.
• Resolve issues such as late refunds, out-of-stock items, replacements, and exchanges.
• Process returns in the Odoo system and document return reasons.
• Respond to customer emails regarding returns, providing necessary instructions.
• Work closely with the finance team to synchronize orders, refunds, and financial transactions between Odoo and Shopify.
• Collaborate with the warehouse team to expedite deliveries, manage stock updates, and resolve undelivered or incomplete orders.
• Coordinate with the senior buyer to address product defects and vendor-related issues.
Job Requirements:
1. Bachelor’s degree in a relevant field.
2. 1-3 years of hands-on experience/ fresh Graduate.
3. Proficiency in Microsoft Office (particularly Excel).
4. Preferable qualifications:
• Bachelor’s degree from:
• Faculty of Commerce – English Section (Credit)
• Faculty of Al Alsun – English Section
• Faculty of Education – English Section
Benefits:
• Salary: 8K-10K EGP
How to Apply:
• Send your CV to global@globalbooksegypt.com
• Contact us via WhatsApp on 01066636316
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