Main Tasks:
1 – Credit/Debit Notes and Invoice Payments
- Prepare and submit credit and debit note requests for Customer Services and Sales.
- Process invoice payments and follow up until posting and settlement.
- Collect the required approvals and supporting documents.
- Issue debit notes for MB warranty claim chargebacks.
2 – Contractual Agreements, Purchasing and Sales Orders
- Prepare and follow up contractual agreements, supplier registration, and renewals.
- Prepare and follow up PRs and POs, including SC Zone rental PRs.
- Manage dealer consignment documents and internal approvals.
- Support supplier invoicing and sales-order processing.
- Track budget consumption and accruals for Customer Services incentives and campaigns with Controlling and Accounting.
3 – Logistics Support
- Prepare grouped-invoice documents and send the required Excel sheet and GIs to Delta Logistics.
- Support the preparation and follow-up of Form 4.
- Prepare manual sales and internal delivery sheets when required.
- Coordinate logistics documents and open actions with Customer Services, Sales, and the Logistics Center.
4 – ISO Process Documentation
- Prepare and update Customer Services and Sales process documents in line with ISO requirements.
- Maintain templates, version control, approvals, and review dates.
- Coordinate documentation and audit readiness with Operational Excellence.
- Maintain approved ISO documents on SharePoint.
5- Dealer System Access and Bonus Support
- Monitor dealer staff access to Xentry Portal and Aftersales Plus against dealer standards.
- Collect access requests and obtain management approval.
- Coordinate access activation with the responsible department.
- Track access requests until closure.
- Support dealer bonus calculations and payouts.
6 – Reporting and Follow-up
- Prepare and submit OSCAR reports accurately and on time.
- Send dealers the monthly warranty-claim credit report.
- Maintain the supplier contract database.
- Track dealer open topics until closure.
- Coordinate dealer communications, meeting minutes, and action plans.
- Follow up presidency payments.
7 – Service Packages and Roadside Assistance
- Support service-package administration, documentation, and related invoice follow-up.
- Submit newly retailed VINs to the Roadside Assistance provider every two weeks.
- Process quarterly Roadside Assistance invoices.
- Monitor service quality and coordinate improvements.
8 – Dealer Administration and General Support
- Prepare dealer traffic letters and obtain the required approvals.
- Monitor and report team attendance.
- Prepare presentations and provide general administrative support.
Qualifications:
- Bachelor’s Degree in Business Administration/Engineering or any equivalent field
Technical knowledge
- Familiar with MS Office applications (Excel-Word-PowerPoint)
Soft skills/individual competence
- Interpersonal skills with the ability to work under pressure
- Excellent communication skills
- Negotiation skills
- Reporting and process management
Experience
- 1-3 years of experience in related fields
Language
- Good command of English Language
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