Sr. Manager Operations At Talabat

Job Description We’re looking for a Senior Operations Manager to join the team and focus on growing our own

Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of

groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan,

Bahrain, Egypt, Oman and Iraq!

• Managing the full operations end to end (team operations, inventory management,

pick-pack process, property/asset management, operational standards, expense

control, maintenance related).

• Inventory management: Ensure correct processes, policies and proper execution of

inventory management (stock-in and stock-out). Shrink/Expiry control and Quality

focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).

• Pick-Pack process: Ensure efficient and correct pick and pack process and service

level (starting with ensuring availability, picking up the correct item/quantity) & proper

management of the staffing and scheduling as per demand to achieve desired UTR

and service level.

• Property / Asset management: Proper management of the property and facility, plus

asset management and tracking.

• Expense Control: Identify potential opportunities to reduce expenses with same

operational efficiency.

• Maintenance related: Define the guidelines for all engineering and maintenance tasks /

equipment / key activities i.e. outsourcing VS internal services, local VS regional

contracts, preventive maintenance plan, etc.

• Managing Productivity, work standards, and development of store staff.
• Monitoring and managing the store costs VS budget for the section.
• Ensuring continuous improvement of current performance VS accepted standard/best

practices at the store (i.e. stock level, productivity, service level).

• Monitoring financial and operational performance of each store and initiating required

actions for improvement.

• Controlling and ensuring that equipment, infrastructure, etc. in stores are used and

maintained properly.

• Developing action plans with the department manager to address weak areas in need

of improvement.

• Instituting training and developmental programs for staff and monitoring effective

implementation.

• Monitoring product range availability according to selected store product range.
• Develop preventive and regular maintenance plans.

Qualifications

• You have at least 8+ years of experience in progressive development and management of

multiple product categories, matured by working for large retailers, in an international setting.

If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.

• You have built teams and led cross-functional projects at scale.
• You are very detail-oriented, structured and know how to prioritize — you consider yourself

as someone who delivers solutions and not bottlenecks to be solved.

• You are able to interact with senior-level executives and can manage the expectations of

multiple stakeholders.

• You are someone energized by the unknown and look forward to learning each day on the job.
• You have excellent analytical and communication skills, and always like to be hands-on with

several tools.

• Additionally, you have robust interpersonal and intercultural skills. You can inspire several

teams and stakeholders to rally behind a mission.

To apply click here